• You can place a return request within 30 days of the order delivery by getting in touch with our customer care department (call: (+1) 706 200 1294/ email: info@viricajewels.com ).
• Once the request is successfully placed, a pre-paid, fully insured shipping Label would be E-mailed to you. You can get it printed & attach it to the top of the shipping box.
• Make sure to mention the Return Merchandise Authorization (RMA) number outside the shipping box of the returned item(s).
• Once the items are re-packaged in their original state, feel free to post the article to us via UPS.
  Please note: If you’re using a shipping label of your own, we’d strongly recommend you to make sure that it has been insured since Virica doesn’t uphold any responsibility for lost/stolen items in that case.

• Once the return shipment reaches us, we’d notify you via a confirmation mail.
• The item then undergoes a Quality Check to be qualified for the refund, which usually takes up to 4-5 Business Days.
• Once done, we proceed with the refund (which we’ll notify you of).
• The refund can take up to 10 business days to be reflected in your bank account.
  Please note: Returns are only processed on business days. In the event of festive days or National Holidays, you can expect some delay in the refund.

If the package arrives damaged to you or turns out to miss some items, please report the issue to us immediately.