Return Policy

We don’t want you to settle for anything less than that you deserve & cherish for a lifetime!
Thus, if you’re not completely satisfied with your purchase, our customer-friendly Return policy allows you to return/exchange the product within 30 days of the delivery for a complete refund, no questions asked.

What qualifies the item(s) for return?

  • Please make sure that the item(s) is in its original, unused condition & has not sufficed any damages or wear & tear after the delivery. Kindly note that this condition also applies for all the additional items like Free Gifts.
  • It is requested to retain the packaging in its original state with all the paperwork including the jewelry certificate and other documentations intact.

The Customer-Friendly Return Procedure

  • You can place a return request within 30 days of the order delivery by getting in touch with our customer care department (call: (+1) 706 200 1294/ email: ).
  • Once the request is successfully placed, a pre-paid, fully insured shipping Label would be E-mailed to you. You can get it printed & attach it to the top of the shipping box.
  • Make sure to mention the Return Merchandise Authorization (RMA) number outside the shipping box of the returned item(s).
  • Once the items are re-packaged in their original state, feel free to post the article to us via UPS.
    Please note: If you’re using a shipping label of your own, we’d strongly recommend you to make sure that it has been insured since Virica doesn’t uphold any responsibility for lost/stolen items in that case.

The Refund Process

  • Once the return shipment reaches us, we’d notify you via a confirmation mail.
  • The item then undergoes a Quality Check to be qualified for the refund, which usually takes up to 4-5 Business Days.
  • Once done, we proceed with the refund (which we’ll notify you of).
  • The refund can take up to 10 business days to be reflected in your bank account.
    Please note: Returns are only processed on business days. In the event of festive days or National Holidays, you can expect some delay in the refund.

Additional Terms & Conditions

If the package arrives damaged to you or turns out to miss some items, please report the issue to us immediately.